Legal
Dispute Resolution Policy
Placeholder — not yet in force
This document has not been written or reviewed yet. Nothing on this page is a binding term, a policy commitment, or a statement of VeriPay’s legal or regulatory position. It is here to mark where the finished document will live.
How to raise a dispute about a transaction, how it is reviewed, and what happens once a decision is made.
What this document will cover
- Raising a dispute
- How to file from the chat, the categories available, and the evidence you can attach.
- How it is reviewed
- That a member of staff reviews each dispute and the evidence submitted with it.
- Outcomes
- What happens when a dispute is upheld, including refunds credited back to your VeriPay wallet, and what happens when it is not.
- Failed transfers
- Why a failed transfer does not need a dispute — the money returns to your balance automatically.
- If you disagree with the outcome
- The route available to you if you are not satisfied with a decision.
Need something in the meantime? Contact support.