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Get in touch.

Send a message and someone will read it. If your question is already answered on the help page, that will be quicker than waiting for a reply.

If your account may be compromised

Do not wait for a reply here. Freeze the account first — it takes your identifier and your PIN, and it works from this website without your phone.

Freeze an account now

Before you write

  • Never include your PIN, BVN, NIN or account number in a message. VeriPay staff will not ask for them.
  • If a transfer failed, the money returns to your balance automatically — you do not need to file anything.
  • Disputes about a specific transaction are filed in the chat, where you can attach evidence.

Read the help page

We reply here, so check it carefully.

Never include your PIN, BVN, NIN or account number here.